Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Commercial Engines LLC handles order cancellations, returns, and refund requests for commercial truck and marine diesel engines, transmissions, and related powertrain components sourced through our supplier network.

1. Cancellation Before Dispatch

Orders may be canceled at no charge prior to dispatch only if the unit has not yet been pulled, prepared for shipment, or accepted by the freight carrier. Once a unit is pulled or prepared, a cancellation fee may apply to cover labor, restocking, and supplier handling costs.

Cancellation requests must be submitted in writing by email to support@commercial-engines.com or by phone at 844-660-9229. Voicemails do not constitute a cancellation request.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation is treated as a return and is subject to:

• Outbound freight charges — non-refundable
• Return freight charges — paid by the customer
• Restocking fee — typically 15–25%, varies by supplier and unit type
• Any liftgate, accessorial, or redelivery fees incurred

3. Special-Order & Non-Refundable Items

Certain orders are non-refundable, including:

• Custom-built or made-to-order remanufactured engines
• Special-order units sourced from outside the regular network
• Engines pulled, modified, or repainted at the customer's request
• Units that required a non-refundable deposit at order confirmation

Non-refundable status is disclosed at the time of order confirmation.

4. Return Authorization

No returns will be accepted without a Return Authorization (RA) number issued in writing by Commercial Engines LLC. Unauthorized returns will be refused at the point of delivery, and freight costs will be billed to the customer.

To request an RA:

• Email support@commercial-engines.com with your order number and reason for return
• RA requests must be submitted within 14 days of delivery
• Items must be in original crating, undamaged, and uninstalled

5. Damaged or Mis-Shipped Freight

If freight arrives damaged, short, or in error, customers must:

• Note the damage on the bill of lading (BOL) before signing
• Photograph the freight and damage at the time of delivery
• Report the issue within 24 hours to 844-660-9229 or support@commercial-engines.com

Claims reported after 24 hours, or for freight signed for clean without exceptions, may be ineligible for replacement or refund.

6. Compatibility & Customer Responsibility

Compatibility verification is the customer's responsibility prior to purchase. Engines and transmissions ordered incorrectly — including wrong year, model, configuration, ECM, or application — will be treated as a customer-initiated return and are subject to restocking and round-trip freight charges.

7. Refund Inspection & Processing

All returned units are inspected upon receipt at the originating yard or supplier facility. Refunds are subject to inspection and approval. Refunds may be reduced or denied if the unit shows:

• Signs of installation, attempted installation, or disassembly
• Damage not present at the time of shipment
• Missing components, hardware, or accessories

Approved refunds are processed within 10 business days of inspection completion and are issued to the original payment method. Bank processing times may add additional days before funds appear.

8. Warranty Claims vs. Refunds

Issues covered under the unit's express written warranty are handled through our Warranty Disclaimerprocess, not as refunds. Warranty remedies are limited to repair, replacement, or supplier-approved adjustment as specified on the invoice.

9. Contact

Commercial Engines LLC
701 Howe Ave Ste C3
Sacramento, CA 95825, USA
Phone: 844-660-9229
Email: support@commercial-engines.com